Pros: I booked this hotel for my parents to go to a family wedding. My parents had nothing but positive comments to say about the property and staff. Pros: Family friendly and very accommodating to our party. Overall a nice and comfortable Cons: Services was a bit slow for valet and pool side. Friendly enough but not for a resort. Remodeling should lower rates. Cons: They should say that they construction going on. Pros: This is a beautiful hotel and our room was simply outstanding.
We had a huge bed and so comfortable which was great after a long day at Joshua Tree National Park. This was easily the best hotel we stayed in. Cons: The adult swimming pool wasn't as big as I had expected and the reclining chairs were a little too close to others for my liking. Also we had some people who brought their own music player poolside and you had little alternative but to listen, such was the volume.
Little consideration for others. Not the hotels problem I suppose, but it would help if there was some form of rules so this could be avoided. Pros: My first expression was that the hotel was very updated and it looked very luxurious.
I love how they have various pools with lots of chairs to enjoy the day. Loved how they have the pool side service so you can enjoy some good food and some cold drinks by the side of the pool. Cons: Our first room we were unfortunate that when we were unpacking my wife wanted to shower and the shower was not properly cleaned. Also the main room was not clean properly, the carpet had gum, the mirrors were smudged and sticky syrup was on the main counter. We talked to the front desk and they happily move us to another room and they placed a 60 dollar credit to our room for the inconvenience.
That was really nice. What mainly bugged me the most was that around 6pm and later after the staff from the pool service leave there is a mess left by the guest and is not clean by ANYBODY. And there was staff going around and I can see that they didn't care to remove the trash. I was very disappointed.
Hyatt Regency Indian Wells Resort & Spa
Also both nights we ate at the agave sunset restaurant and let me tell you both nights Trevin was our server and his service is very poor. He was very slow to come to the table asking for the order, delivering our order, and removing dirty plates. The food actually arrived before we even had silverware. I am a server my self and it bugs me the fact that I can see a supervisor behind the bar and all of the staff including Trevin are talking very loud having outside of work conversations.
The reason why Trevin was so slow is because he is always talking. Very unprofessional from Hyatt to allow this. Trevin my friend you need to work in your service and learning your wines because he didn't even knew the bottle I ordered was from.
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Over all the staff was horrible with the exception of the front desk, and valet. Presidential Treatment All The Way!!!
HYATT REGENCY INDIAN WELLS RESORT & SPA - Indian Wells CA 44 Indian Wells Ln
Pros: Everything about our stay was absolutely first class! I will definitely be back! Above and beyond all of my expectations beginning with the staff, all the small details and the ambiance of the entire resort! They anticipated my every need with a smile and I just love that feeling! Pros: My family love this Hotel. We love staying here for the pool and amenities. Cons: Pricing was less expensive direct than Booking. Pros: Just really good in general, love the golf course and tv in room.
Customise your holiday
Pros: The room was bigger then expected and the property staff were great! Liked our host by the pool Ivan was the best!!! They have child care, and really entertain the kidos it's a plus because it gives parents time to enjoy the adult pools and time alone. Cons: The pools are too small even though they have 4 that I saw because the rest are adults only! Pros: We drive a Tesla.. He was the valet working late on the 4th and 5th.
Sorry we didn't get his name. Cons: Super crowded and we had trouble finding chairs both days at the adult pool. Cons: Room cleaning was a little less that expected. Enjoy the views from your private balcony or terrace over either the California desert, San Jacinto and San Bernardino Mountains.
Standard prices by room type for the next 60 days
The kids club at Camp Hyatt is the perfect place for restless three to 12 year olds. The incredible array of supervised activities varies from fun time zipping down the water slide to learning about the areas flora, fauna, culture and geography. Inclusions subject to change without notice. If you would like to fly from another departure point then please click here.
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